Start date: 29 March 2027

Please select your options before applying

This qualification consists of a total of eight units:

  • Five core units
  • Three units from a choice of three options.
Core units (for all options):
The housing system
  • Know the different ways that individuals access the housing market
  • Understand the role of the main providers of housing
  • Understand the features of the housing market
  • Understand how the government intervenes in the housing system.
Professional practice skills for housing
  • Understand the key skills, knowledge and behaviours required for the housing professional
  • Understand ethics in the context of professional practice in housing
  • Understand equality, diversity and inclusion in the context of professional practice in housing
  • Be able to assess own professional performance and development.
Occupancy, tenure and lettings
  • Understand types of occupancy and tenure
  • Understand different types of tenancy
  • Understand different approaches to allocation and lettings.
 Rental income management
  • Understand the importance of rental income management
  • Understand good practice in effective income management
  • Understand the legal framework for arrears management.
Dealing with anti-social behaviour in housing
  • Understand what anti-social behaviour means in a housing context
  • Understand the statutory and non-statutory interventions available to tackle anti-social behaviour
  • Understand approaches to tackling and preventing anti-social behaviour in housing.

Unit options

Please select your preferred option from the list below.

Units

Option one

  • Delivery of housing services
  • Involving housing service users
  • Sustainable communities.

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Option two

  • Housing repairs and maintenance services
  • Customer service in housing
  • Managing leasehold housing services (not applicable in Scotland).

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Option three

  • Housing repairs and maintenance services
  • Customer service in housing
  • Managing empty properties.

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Want to find out more about what’s covered in each unit?

Browse the unit list below  and click on a unit to see the full details.

Option one

Delivery of housing services

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Delivery of housing services

  • Know the main types of housing providers nationally and the services they deliver
  • Know the agencies that work with housing providers to deliver services
  • Understand how housing providers are regulated
  • Understand how housing providers can improve the services they deliver.

Unit available in option one

Option one

Involving housing service users

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Involving housing service users

  • Understand why service user involvement is important in a range of housing-related settings
  • Understand the opportunities for service user involvement in housing
  • Understand how to maximise the impact of service user involvement in a specific context.

Unit available in option one

Option one

Sustainable communities

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Sustainable communities

  • Understand what a sustainable community is
  • Understand the political, social and economic context of sustainable communities
  • Understand how sustainable communities can be developed.

Unit available in option one

Option two and three

Housing repairs and maintenance services

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Housing repairs and maintenance services

  • Understand the approaches to delivering a responsive repairs service.
  • Understand the approaches to delivering long term asset management programmes.
  • Understand the relationship between the client and contractor roles in the delivery of repairs.

Unit available in option two and three

Option two and three

Customer service in housing

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Customer service in housing

  • Understand the role of customer service in housing
  • Understand how to communicate effectively with the housing customer
  • Understand the role of customer feedback in housing.

Unit available in option two and three

Option two

Managing leasehold housing services (not applicable in Scotland)

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Managing leasehold housing services (not applicable in Scotland)

  • Know the legal and regulatory framework for leasehold housing management.
  • Understand the features of the leasehold housing sector.
  • Know how to consult on, and calculate leasehold housing service charges.

Unit available in option two

Option three

Managing empty properties

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Managing empty properties

  • Understand the context for managing empty properties
  • Understand how housing organisations manage empty properties.

Unit available in option three

Need help or more information?

If you’d like to read more about this qualification, please go back to the CIH Level 3 Certificate in Housing Practice page.

Or if you want to speak with a member of the Housing Academy team, we’d love to hear from you. You can email us, give us a call or submit an enquiry and we will be happy to help.