This interactive online one-day course explores the origins and purpose of the Competence and Conduct Standard, why it was introduced, and what it means for landlords and housing professionals.
Through presentations, whole-group discussions, and case studies, delegates will:
- Understand how it fits within the current regulatory environment
- Identify what policies, processes, and actions are required by organisations
- Explore how to carry out skill scans and use templates for workforce development planning
- Consider how to evidence compliance to the regulator, not just through processes but also through outcomes
- Reflect on wider aspects of conduct and professionalism, and how these link to the CIH professional standards
- Consider blockages that there may be to achieving the regulatory requirements.
The session also signposts resources and support available to help organisations prepare for and implement effectively.
What will I learn?
At the end of this online training course you'll be able to:
- Gain a clear understanding of the Competence and Conduct Standard and its regulatory context
- Know the organisational requirements, including the need for an Organisational Development Policy
- Learn practical approaches for carrying out skill scans and workforce development planning
- Understand how to demonstrate compliance to the regulator through evidence and outcomes
- Explore the importance of professional conduct in delivering housing services.
Who should attend?
This course is designed for:
- Senior leaders and managers in housing organisations
- HR, learning and development, and organisational development professionals
- Policy and governance leads
- Anyone with responsibility for preparing their organisation to meet regulatory requirements.
Benefits of attending
- Build confidence in understanding and implementing the changes
- Gain practical tools and templates to assess skills and plan organisational development
- Understand how to evidence compliance effectively to the regulator
- Strengthen links between organisational policies, workforce development, and professional standards
- Learn directly from CIH experts, with opportunities for group discussion and peer learning.
Attending this training with CIH also ensures you are up to date with the latest regulatory changes and best practice in the sector. It can be a valuable stepping stone for further professional development and qualifications aligned to the CIH professional standards.
Continuous Professional Development
Are you tracking your Continuous Professional Development (CPD) hours? Great news! By attending this course, you can log a total of four CPD hours.
Don’t forget you can keep a record of your CPD in your MyCIH account.
Michael Guest
Michael Guest is a very well-established Chartered Housing Professional and Fellow of the Chartered Institute of Housing (CIH), with extensive expertise across the housing sector. He is much sought after as a consultant and trainer. As well as the Professional Diploma in Housing, Michael holds a master’s degree (Distinction) in Housing Studies, a master’s degree (Merit) in Leadership and Management, and a postgraduate certificate (Distinction) in Corporate Governance.
Michael has worked extensively with housing providers in preparing for, and now achieving, the requirements of the Competence and Conduct Regulatory Standard. His work considers both the learning and development outcomes required and the wider implications for housing providers in their performance as social landlords and in achieving full regulatory compliance.
Michael consistently receives highly positive feedback for his training, which is often described as conversational and engaging, while remaining highly professional.
How to book
Individuals
You can book your place in a few simple steps:
- Select ‘Pay now’ to start your booking
- Sign in or create a My CIH account (see instructions below)
- Have your payment details ready:
- Credit or debit card if paying yourself
- If your organisation is paying, have a purchase order number ready
- Complete the online form and submit your booking.
To pay, you’ll need a My CIH account.
- New to My CIH? Visit My CIH page and click Sign up now to follow the steps. You can also follow our step-by-step guide
- Already have an account? Just sign in with your email and password as usual.
Having trouble logging in or creating your account? Read our guide or contact our customer services team:
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
Get in touch
If you have any questions about our training courses or want to speak with a member of our team, we’re here to help. We can guide you through the next steps and provide any additional information you need.
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