An Introduction to restorative practice: Working restoratively and navigating conflict in Northern Ireland

This training course provides a comprehensive overview of social housing in Northern Ireland. It delves into the historical and modern context of social housing, explores the roles of various housing providers, and highlights the importance of professionalism and legal compliance.

The course also addresses contemporary challenges such as demographic changes and sustainability, equipping participants with the knowledge and tools to navigate the evolving landscape of social housing.

In this online training course, you’ll explore the critical elements of Trauma-informed Care (TIC) and Psychologically informed Environments (PIE). You will use practical examples to deepen your understanding of achieving better outcomes for service users.

This is a comprehensive online course which looks at the four main types of dampness in homes and will aid attendees in identifying them. It then explores the reasons for condensation forming and the effect on mould growth. There is exploration of the effects of damp on health and who is most vulnerable to this. Repairs issues will be discussed along with any steps the landlord can do to mitigate the problem. There will also be discussion about what the tenant can be expected to do, and what they cannot.

As social housing providers, many of our customers are vulnerable with support needs, and housing professionals need the skills and behaviours to be able to respond appropriately. But in a fast-paced environment, with often stretched resources, staff can sometimes face the blurred line of where their remit should start and end.

In this interactive online session, we will explore individual challenges with maintaining professional boundaries. We will also consider how the often blurred line, can vary from one person to the next and from one role to the next.

Anti-social behaviour is generally well managed in the social housing sector, but there are ongoing challenges to be met.

This in-depth online training course aims to equip you with the skills and knowledge important to the effective case management of anti-social behaviour.