Dates Times
1 December 2026 10:00 - 13:00
Prices
Member
£155 +VAT
Non-member
£275 +VAT

This course provides a closer exploration of Awaab’s Law and what it means for landlords. We will consider the phased implementation of the legislation, including the new requirements and timescales for responding to hazards, and how internal policies and procedures will need to be streamlined to meet these requirements. The course will also consider the practical implications for diagnosing and remedying repairs, reporting requirements, emergency cases and alternative accommodation, as well as how Awaab’s Law might be implemented within the private rented sector and more widely across the country.

What will I learn?

  • Understand how Awaab’s Law will amend repairing obligations and the timescales for reporting, investigating and commencing works
  • Understand emergency and significant hazards and what will fall within the scope of Awaab’s Law
  • Understand the phases of implementation and explore the hazards included within the first phase
  • Use specific case studies of defects to explore how repair issues are diagnosed, investigated and remedied
  • Understand the new report-writing requirements and consider the practicalities of implementing these within a large organisation
  • Use case studies to explore emergency cases, including how to make a property safe and when alternative accommodation is required
  • Consider how Awaab’s Law may be implemented within the private rented sector and across the country.

Who should attend?

  • Housing managers and operational leads responsible for repairs and maintenance
  • Repairs, maintenance and asset management teams
  • Housing and property management professionals
  • Compliance and health and safety colleagues
  • Customer service and complaints teams involved in managing repair reports
  • Policy and procedure leads responsible for implementing Awaab’s Law requirements
  • Senior managers responsible for ensuring organisational readiness and compliance.

Benefits of attending

Delegates will gain a practical understanding of Awaab’s Law and what the new requirements mean for landlords. They will understand the timescales for responding to hazards, how emergency and significant hazards should be managed, and the new reporting requirements. 

Meet your trainer

Carrie Kus

Carrie Kus has 20 years’ experience in the housing sector and is a seasoned trainer and public speaker. She began her housing career as a case worker for Shelter whilst at the same time building her own property portfolio.

She then progressed to owning her own letting agency alongside a successful training and consultancy company.

She held a board position as non-executive director for the Residential Landlords Association for five years. This gives her the insight of working for, and on behalf of, both tenants and landlords throughout her career which brings interesting stories and anecdotes to her training from both sides of the fence.

How to book

Individuals

You can book your place in a few simple steps:

  • Select ‘Pay now’ to start your booking.
  • Sign in or create a My CIH account (see instructions below)
  • Have your payment details ready:
    • Credit or debit card if paying yourself
    • If your organisation is paying, have a purchase order number ready
  • Complete the online form and submit your booking.
Creating a My CIH account

To pay, you’ll need a My CIH account.

  • New to My CIH? Visit My CIH page and click Sign up now to follow the steps. You can also follow our step-by-step guide
  • Already have an account? Just sign in with your email and password as usual.

Having trouble logging in or creating your account? Read our guide or contact our customer services team:

Multiple delegate bookings

We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.

Get in touch

If you have any questions about our training courses or want to speak with a member of our team, we’re here to help. We can guide you through the next steps and provide any additional information you need.

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