It is now over 3 years since the coroner’s report on the death of Awaab Ishak and the resultant furore in the press. So, what have you done? What is working and what isn’t? What are you going to be doing in the future?
This online course looks at the relevant findings from the Ombudsman, the new Social Housing Act and guidance from English, Scottish, Welsh, Northern Irish and Irish governments. It explores the strategical approach to dampness, looking at procedure and process, date processing and staffing issues.
What will I learn?
From this training, you'll learn:
- The importance of stock condition surveys
- Providing clear policy and procedures
- The importance of record keeping
- Being clear on timescales and information
- The value of reviewing and following up
- Dealing with training and other staffing issues
- Handling complaints.
Who should attend?
Any staff who are involved in the planning and delivery of the damp and mould strategy.
Benefits of attending
Completing this course will result in:
- Improved staff confidence in handling damp and mould cases
- Reduced risk exposure from poor responses
- A more streamlined approach to handling the problem
- Having more data to answer complaints.
Eileen McCallum
Eileen is a popular trainer with 45 years’ experience in social rented housing. She began training for Chartered Institute of Housing in 1979 and quickly became a sought-after trainer due to her depth of knowledge and her engaging style.
Her passion is asset management and she has a particular interest in dampness, condensation and mould, to the point of being called a nerd! She is also an excellent trainer for presentation skills and public speaking having lectured at a local college on this topic for over 14 years.
How to book
Individuals
You can book your place in a few simple steps:
- Select ‘Pay now’ to start your booking.
- Sign in or create a My CIH account (see instructions below).
- Have your payment details ready:
- Credit or debit card if paying yourself
- If your organisation is paying, have a purchase order number ready
- Complete the online form and submit your booking.
To pay, you’ll need a My CIH account.
- New to My CIH? Visit My CIH page and click Sign up now to follow the steps. You can also follow our step-by-step guide.
- Already have an account? Just sign in with your email and password as usual.
Having trouble logging in or creating your account? Read our guide or contact our customer services team:
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
Get in touch
If you have any questions about our training courses or want to speak with a member of our team, we’re here to help. We can guide you through the next steps and provide any additional information you need.
Contact us
