More than three years after the coroner’s report into the death of Awaab Ishak, housing providers must ask: what is working, what needs to change, and what should happen next? This full-day online course examines a strategic approach to dampness, condensation and mould in Scottish housing. It considers relevant Scottish government guidance, the Scottish Housing Regulator’s expectations and Scotland’s Awaab’s Law requirements effective from 6 October 2026. The focus is on organisational policy, procedures, stock condition information, data management, timescales, staffing, follow-up and complaints, rather than technical damp diagnosis.
What will I learn?
- The importance of stock condition surveys and using property intelligence to identify risk
- Providing clear damp and mould policies, procedures and accountability
- The importance of accurate records, case tracking and data processing
- Setting and communicating clear timescales under Scottish requirements, including Awaab’s Law
- Reviewing outcomes, following up cases and preventing recurrence
- Addressing training, capacity and other staffing issues
- Handling complaints, learning from cases and demonstrating improvement.
Who should attend?
Staff involved in planning, managing, monitoring or delivering a damp and mould strategy in Scotland, including housing managers, asset management leads, repairs managers, compliance teams and policy or complaints staff.
Benefits of attending
- Improved staff confidence in handling and overseeing damp and mould cases
- Reduced organisational risk from delayed or inconsistent responses.
- A more streamlined and accountable approach to managing damp and mould
- Better quality data and evidence to support decisions, complaints and scrutiny
- Greater awareness of Scottish regulatory and statutory expectations.
Eileen McCallum
Eileen McCallum is an experienced housing trainer with over 45 years’ experience in social rented housing. She began delivering training for the Chartered Institute of Housing in 1979 and is known for her extensive sector knowledge and engaging delivery style. She has a particular interest in asset management, dampness, condensation and mould, and brings practical housing experience to her sessions. Eileen also has extensive experience teaching presentation skills and public speaking, including more than 14 years lecturing at a local college.
How to book
Individuals
You can book your place in a few simple steps:
- Select ‘Pay now’ to start your booking
- Sign in or create a My CIH account (see instructions below)
- Have your payment details ready:
- Credit or debit card if paying yourself
- If your organisation is paying, have a purchase order number ready
- Complete the online form and submit your booking.
To pay, you’ll need a My CIH account.
- New to My CIH? Visit My CIH page and click Sign up now to follow the steps. You can also follow our step-by-step guide
- Already have an account? Just sign in with your email and password as usual.
Having trouble logging in or creating your account? Read our guide or contact our customer services team:
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
Get in touch
If you have any questions about our training courses or want to speak with a member of our team, we’re here to help. We can guide you through the next steps and provide any additional information you need.
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