This interactive online training explores both legal and non-legal tools to help local authority and housing association landlords respond effectively to anti-social behaviour (ASB). By focusing on early intervention, proportionate responses, and good practice, the session supports the goal of building safer, more sustainable communities.
You’ll gain a clearer understanding of what constitutes anti-social behaviour, how to manage lower-level nuisances, and how to approach conflict constructively—drawing on a mix of human insight, professional judgement, and practical solutions.
What will I learn?
By attending this course, you will:
- Explore how ASB affects individuals, neighbours, and the wider community.
- Understand when and how to use non-legal remedies to prevent tenancy failure—and when legal action may be necessary.
- Examine the human behaviours behind ASB, alongside the legal and procedural frameworks.
- Build confidence in making professional judgements in complex situations.
Who should attend?
This course is ideal for frontline staff working in anti-social behaviour case management, including:
- Housing officers
- Anti-social behaviour officers
- Other staff involved in tenancy or neighbourhood management within local authorities or approved housing bodies
Benefits of attending
You’ll develop a deeper, more practical understanding of how to:
- Respond proportionately to a range of anti-social behaviour
- Choose the most effective approach for different situations
- Balance human insight with procedural knowledge
- Contribute to communities where people feel safe and want to live
Michael Guest
Michael is a very well established chartered housing professional with a range of expertise, including housing management.
His housing experience includes operational and strategic roles, consultancy and training. He receives consistently positive feedback for his training, described as relaxed and conversational yet highly professional.
His qualifications include the Professional Qualification in Housing and a Masters Degree with Distinction in Housing Studies.
How to book
Individuals
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account, to learn more about how to do this read our step-by-step guide.
Before going through to book, please ensure you have your payment details to hand along with a PO number if your organisation is paying for your training.
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
