This interactive online training explores both legal and non-legal tools to help local authority and housing association landlords respond effectively to anti-social behaviour (ASB). By focusing on early intervention, proportionate responses, and good practice, the session supports the goal of building safer, more sustainable communities.
You’ll gain a clearer understanding of what constitutes anti-social behaviour, how to manage lower-level nuisances, and how to approach conflict constructively—drawing on a mix of human insight, professional judgement, and practical solutions.
What will I learn?
By attending this course, you will:
- Explore how ASB affects individuals, neighbours, and the wider community.
- Understand when and how to use non-legal remedies to prevent tenancy failure—and when legal action may be necessary.
- Examine the human behaviours behind ASB, alongside the legal and procedural frameworks.
- Build confidence in making professional judgements in complex situations.
Who should attend?
This course is ideal for frontline staff working in anti-social behaviour case management, including:
- Housing officers
- Anti-social behaviour officers
- Other staff involved in tenancy or neighbourhood management within local authorities or approved housing bodies
Benefits of attending
You’ll develop a deeper, more practical understanding of how to:
- Respond proportionately to a range of anti-social behaviour
- Choose the most effective approach for different situations
- Balance human insight with procedural knowledge
- Contribute to communities where people feel safe and want to live
Michael Guest
Michael is a very well established chartered housing professional with a range of expertise, including housing management.
His housing experience includes operational and strategic roles, consultancy and training. He receives consistently positive feedback for his training, described as relaxed and conversational yet highly professional.
His qualifications include the Professional Qualification in Housing and a Masters Degree with Distinction in Housing Studies.
How to book
Individuals
You can book your place in a few simple steps:
- Select ‘Pay now’ to start your booking.
- Sign in or create a My CIH account (see instructions below).
- Have your payment details ready:
- Credit or debit card if paying yourself
- If your organisation is paying, have a purchase order number ready
- Complete the online form and submit your booking.
To pay, you’ll need a My CIH account.
- New to My CIH? Visit My CIH page and click Sign up now to follow the steps. You can also follow our step-by-step guide.
- Already have an account? Just sign in with your email and password as usual.
Having trouble logging in or creating your account? Read our guide or contact our customer services team:
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
Get in touch
If you have any questions about our training courses or want to speak with a member of our team, we’re here to help. We can guide you through the next steps and provide any additional information you need.
Contact us
