With significant implications for managers and operational staff, this online course will support you to understand the changes from the Social Housing (Regulation) Act 2023 and preceding White Paper, Building Safety Act 2022 and complaints processes in social housing.
Please note: The content of this course is predominantly England based; however, if you require Scottish, Welsh, Northern Irish or Irish content, we may be able to accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.
There is much change in social housing; the return of Consumer Regulation, enhancement of complaints procedures, building safety, review of the Decent Homes Standard and more. As well as the need for better tenant engagement, ensuring of respect and tackling stigma.
Whilst formally the White Paper is only applicable to England, this online training course will share many principles of good practice that would be beneficial to all part of the UK.
What will I learn?
From this online training course you will learn:
- What change is developing and why
- The crucial role of managers and operational staff in preparing for and meeting this change
- What needs to be done and the thinking on how to do it.
Who should attend?
Managers and operational staff who are looking to understand the impact from these housing sector developments.
Benefits of attending
Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.
Michael Guest
Michael is a very well established chartered housing professional with a range of expertise, including housing management.
His housing experience includes operational and strategic roles, consultancy and training. He receives consistently positive feedback for his training, described as relaxed and conversational yet highly professional.
His qualifications include the Professional Qualification in Housing and a Masters Degree with Distinction in Housing Studies.
How to book
Individuals
You can book your place in a few simple steps:
- Select ‘Pay now’ to start your booking.
- Sign in or create a My CIH account (see instructions below).
- Have your payment details ready:
- Credit or debit card if paying yourself
- If your organisation is paying, have a purchase order number ready
- Complete the online form and submit your booking.
To pay, you’ll need a My CIH account.
- New to My CIH? Visit My CIH page and click Sign up now to follow the steps. You can also follow our step-by-step guide.
- Already have an account? Just sign in with your email and password as usual.
Having trouble logging in or creating your account? Read our guide or contact our customer services team:
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
Get in touch
If you have any questions about our training courses or want to speak with a member of our team, we’re here to help. We can guide you through the next steps and provide any additional information you need.
Contact us
