Dates Times
12 February 2026 10:00 - 15:00
14 May 2026 10:00 - 15:00
23 September 2026 10:00 - 15:00
Prices
Member
£200 +VAT
Non-member
£325 +VAT

Social housing in England is a £200 billion industry with an amazing history. This online training course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.

What will I learn?

At the end of this online training course you'll be able to:

  • Explain the origins of social housing and how this impacts on the vision and purpose of the sector
  • Describe the purpose and functions of social housing
  • Identify your role within your organisation
  • Outline the funding of social housing, the primary activities of housing providers and the six internal disciplines.
  • Define the range of housing provision and the key providers.
  • Recognise the wide and diverse range of tenants
  • Outline the rights and responsibilities of both tenants and landlords in the sector
  • Describe the internal and external partner relationships and how these are key to enabling social housing organisations to thrive

Who should attend?

This training will be valuable for anyone who works in social housing that wants a better understanding of the history of social housing and the fundamentals.

Please note: The content of this course is England based.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Meet your trainer

Pauline Haynes

Pauline started her career in the social housing sector and has been a training consultant and coach for 24 years, developing and delivering training programmes in the social housing sector, NHS, local government, Children and Young Peoples Services, HMP, and the Probation Service.

How to book

Individuals

You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account, to learn more about how to do this read our step-by-step guide.

Before going through to book, please ensure you have your payment details to hand along with a PO number if your organisation is paying for your training.

Multiple delegate bookings

We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.

More training courses
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CIH qualifications are a fantastic way of establishing yourself as a professional in the housing sector and ensuring you have the theoretical knowledge, essential skills, and learning to perform at the highest level in your day job.
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Call us 024 7685 1700 or register your interest today