Sustaining tenancies is a core goal for all social landlords, from AHBs to local authorities. This three-hour interactive workshop explores what effective tenancy sustainment looks like in Ireland and how housing and support staff can help tenants stay housed and thrive.
The online session covers common causes of tenancy risk, including rent arrears, anti-social behaviour, support needs and poor communication, and provides practical strategies for early intervention, partnership working and person-centred practice.
We explore the connections between tenancy sustainment, trauma-informed practice, housing rights and regulatory compliance, including the Approved Housing Bodies Regulatory Authority’s (AHBRA) Tenancy Management Standard. Through real-life scenarios and reflective exercises, participants will build confidence in identifying the factors that place tenancies at risk and develop practical, person-centred solutions that support both tenants and housing providers.
What will I learn?
From this training, you'll learn to:
- Define tenancy sustainment and understand why it matters for tenants, landlords and communities
- Recognise early warning signs of tenancy breakdown
- Explore the causes of tenancy risk, including financial hardship, isolation and support needs
- Apply practical tools for engaging tenants, including strength-based and trauma-informed approaches
- Build confidence in managing difficult conversations and supporting positive behaviour change
- Understand the role of multi-agency working in sustainment
- Link sustainment approaches to AHBRA’s Tenancy Management Standard and organisational social impact outcomes
Who should attend?
This course is ideal for housing staff working in tenancy management, allocations, income recovery, housing support or maintenance across AHBs, local authorities, or housing-led support services. It is especially relevant for those in frontline or tenant-facing roles seeking to prevent tenancy loss and strengthen tenancy support approaches.
Benefits of attending
Participants will leave with a toolkit of practical approaches to improve tenancy sustainment, reduce evictions and support more secure housing outcomes. The training builds confidence and skills in early intervention, trauma-informed practice and person-centred communication.
It supports compliance with the AHBRA Tenancy Management Standard and helps embed a preventative, supportive approach that reflects the values and responsibilities of the housing sector.
Phillip Morrison-Gale is an AHB chief executive and founder of Impact Ireland Consulting, with over 20 years’ experience in housing, tenancy management and homelessness prevention in Ireland and the UK. A chartered member of Chartered Institute of Housing, he specialises in governance, regulation, strategy and service improvement within the housing sector.
Phillip has led major organisational change and culture reviews, developed tenancy sustainment strategies, and commissioned innovative services for older people, care leavers and young people at risk. He has trained and supported frontline teams to deliver risk-based, trauma-informed support that balances rights, responsibilities and compliance.
With a keen understanding of what ‘good’ looks like in governance, leadership and housing practice, Phillip brings a values-led, practical approach that helps housing professionals improve outcomes, strengthen service delivery and navigate complex challenges with confidence.
How to book
Individuals
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account, to learn more about how to do this read our step-by-step guide.
Before going through to book, please ensure you have your payment details to hand along with a PO number if your organisation is paying for your training.
Multiple delegate bookings
We welcome organisations who want to work with the CIH Housing Academy to provide training to their workforce. If you'd like to know more about possible discounts for multiple bookings of training courses or qualifications please contact us on 024 7685 1700 or email partnerships@cih.org.
