CIH Housing Academy to launch new Competence and Conduct CPD E-learning Pathway

Launching soon: A new CPD-accredited e-learning pathway designed for housing professionals.

The Competence and Conduct Standard places a greater focus on professionalism across social housing ensuring relevant staff have the skills, knowledge and experience they need and demonstrate the right behaviours to deliver good-quality services to residents.

Our new Competence and Conduct CPD E-Learning Pathway has been designed to help housing professionals and organisations turn those expectations into meaningful workforce development.

Through three practical, on-demand modules, learners can develop and evidence CPD across key areas of professional practice:

• Delivering excellent customer care in housing
• Building trust through tenant engagement  
• Inclusivity, equality, and diversity. 

Develop the skills and behaviours needed to respond effectively to complaints and feedback, identify learning and use resident experiences to support continuous service improvement.

With modules starting at £45 + VAT (and £36 + VAT for CIH members) we will be launching soon. Each module will be CPD accredited, self-serve and can be completed at a time that suits the learner.

We’ll be launching early in 2027, to be the first to receive information when our new Competence and Conduct CPD E-learning Pathway launches, register your interest below: