The Competence and Conduct Standard come into force in October 2026, with one of the new requirements being mandated qualifications for housing professionals working in certain roles.
The CIH Housing Academy offers a wide range of qualifications and training products, and we are here to support our learners and their organisations to achieve the required level of qualification.
It mandates that senior managers and executives have completed or are working towards a relevant housing qualification. Below we have outlined some of the information that might help support you understand who this applies to.
You can access our guide to the Competence and Conduct Standard with our toolkit. Just complete a short form to access all the information you need.
Who needs to complete a qualification?
It mandates that senior managers and executives have the relevant qualification to do their jobs to the best of their ability.
To be in scope, a person must have a substantive role in delivering housing management services, meaning this forms a significant part of their job (roughly 50 per cent or more).
Roles that are typically out of scope include, for example:
- Corporate services (e.g. HR, finance, legal)
- Strategic housing and enabling roles
- Most care and support management roles
- Volunteers.
Senior managers need to complete a level four qualification, whilst any executives need to complete a level five qualification. All Housing Academy qualifications meet the requirements.
Bespoke packages and offers
For organisations looking to register multiple learners as part of their workforce plans, the CIH Housing Academy is here to support and make the process as smooth as possible. We highly recommend starting this process now to avoid any last minute stress on learners or organisations, as the demand for learning spaces will be much higher as the deadline approaches.
Depending on the number of learners, types of qualifications or top-up units required we can offer a bespoke learning package for your organisation. Get in touch with our team to find out how we can help support.
Additional support for organisations
The Housing Academy has created a training course for those who want to find out how best to prepare their organisations for the Competence and Conduct Standard requirements.
This interactive online one-day course explores the origins and purpose of the Competence and Conduct Standard, why it is being introduced, and what it means for landlords and housing professionals. Learners will get to understand the regulation, explore what's required in skill scans and receive templates to replicate back at the office.
Download our guide to the Competence and Conduct Standard
If you're unsure what the new requirements mean for you, or want support as an organisation our guide will help you get clarity on everything competence and conduct.
Download now
