Our training programme is designed to ensure housing professionals and organisations have the skills and knowledge to meet today’s challenges. These virtual sessions cover the latest topics and content, updated by our policy and practice experts.
Delivered virtually by expert trainers, our courses cover the latest policy updates and best practice, combining formal learning with real-world insight.
If you're looking for a more bespoke package for your organisation you can also view our in-housing training options.
Upcoming and featured training
Explore upcoming training courses designed to help you stay ahead of sector changes, strengthen your professional practice, and boost your career.
How will training benefit you?
- Providing you with up-to-date information so you can stay ahead in this ever-changing sector
- Continuing your professional development and refreshing your knowledge on key subjects
- Allowing you to network with other housing professionals on our courses
- Being able to apply your new skills and knowledge to your day job right away.
Leigh Bell | housing resettlement officer
The hoarding training was so informative and such a pleasure to attend. While the subject was difficult it was delivered so wonderfully by Kayley. She was a truly exceptional trainer, and I have already recommended the training to friends who work in homeless services and other supportive roles. Thank you to the CIH for platforming this very important issue.
Learn the essentials of tenancy law, leasehold management and sustaining successful tenancies across the UK and Ireland.
- Introduction to housing management law
Get an overview of housing law for secure and assured tenancies, with practical solutions to common management challenges.
View course - Introduction to leasehold management
Build confidence in managing leasehold properties and understand the key legal and practical aspects of day-to-day management.
View course - Successful approaches to sustaining tenancies in Ireland
Explore what effective tenancy sustainment looks like and how housing and support staff can help tenants stay housed and thrive.
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Develop the knowledge to keep homes safe, healthy and well-maintained for residents.
- Introduction to dampness, condensation and mould
Identify the main types of dampness, their causes, and how to tackle condensation and mould effectively.
View course - Condensation and mould: A strategic approach
Understand how to develop organisational strategies for tackling dampness, informed by new legislation and good practice.
View course - Health and safety in residential property
Learn about landlords’ key legal obligations for ensuring homes are healthy and safe environments for residents.
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- A holistic approach to understanding and improving resident experiences
Explore key lessons from the Tenant Satisfaction Measures (TSMs) and how to use them to strengthen resident engagement and service delivery.
View course - Effective customer care in housing services in Ireland
Learn the principles and best practices of delivering excellent customer service in the Irish housing context.
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- Preparing for the competency and conduct regulatory requirement
Understand the new competence and conduct requirements and how to prepare your organisation and team to demonstrate compliance.
View course - Maintaining professional boundaries
Reflect on personal and professional boundaries in housing roles and develop strategies to manage them effectively.
View course -
Introduction to social housing for new staff
Get a comprehensive introduction to social housing - its purpose, history, key players and day-to-day realities - tailored to your nation.
Available courses:
- Introduction to development and regeneration
Gain an overview of how new homes are developed and existing neighbourhoods are regenerated in the housing sector.
View course - Embracing and embedding the change in social housing
Understand recent regulatory and legislative changes in social housing and how they impact organisational practice and culture.
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- Effective governance
Build your understanding of good governance and develop the skills and awareness needed to support effective organisational leadership.
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- Mental health and housing: How to create sustainable tenancies for tenants who hoard
Explore hoarding through a mental health lens and learn practical ways to support tenants to maintain safe, sustainable tenancies.
View course - Applying TIC and PIE to housing service delivery
Discover how Trauma Informed Care (TIC) and Psychologically Informed Environments (PIE) can improve outcomes for residents and staff.
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- Effective anti-social behaviour case management
Learn the practical tools and approaches needed to manage anti-social behaviour cases effectively and proportionately.
View course - Promoting safe communities: Effective ASB case management strategies in Ireland
Understand legal and non-legal tools for tackling ASB in Ireland, with a focus on early intervention, good practice and safer communities.
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Bespoke in-house training
If your organisation has a particular training need or a large number of employees to train, a bespoke in-house development programme can be an extremely cost-effective way for your team to gain the skills they need for the day-to-day challenges they face.
We work with your organisations to develop a package that reflects your learning and development plans of your staff members and the organisation.
