Training courses

Our training programme is designed to ensure housing professionals and organisations have the skills and knowledge to meet today’s challenges.

Delivered virtually by expert trainers, our courses cover the latest policy updates and best practice, combining formal learning with real-world insight.

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Upcoming and featured training

Explore upcoming training courses designed to help you stay ahead of sector changes, strengthen your professional practice, and boost your career.

Condensation and mould: a strategic approach

This course looks at the relevant findings from the Ombudsman, the new Social Housing Act and guidance from English, Scottish, Welsh and Northern Irish governments. It explores the strategical approach to dampness, looking at procedure and process, date processing and staffing issues.

Introduction to dampness, condensation and mould | Training Course

This is a comprehensive course which looks at the four main types of dampness in homes and will aid attendees in identifying them. It then explores the reasons for condensation forming and the effect on mould growth. There is exploration of the effects of damp on health and who is most vulnerable to this. Repairs issues will be discussed along with any steps the landlord can do to mitigate the problem. There will also be discussion about what the tenant can be expected to do, and what they cannot.

Maintaining professional boundaries | Training course

In this interactive session, we will explore individual challenges with maintaining professional boundaries. We will also consider how the often blurred line, can vary from one person to the next and from one role to the next.

How will CIH training benefit you?

Providing you with up-to-date information so you can stay ahead in this ever-changing sector
Continuing your professional development and refreshing your knowledge on key subjects
Allowing you to network with other housing professionals on our courses
Being able to apply your new skills and knowledge to your day job right away

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Explore training by topic

Managing tenancies

Learn the essentials of tenancy law, leasehold management and sustaining successful tenancies across the UK and Ireland.

Introduction to housing management law
Get an overview of housing law for secure and assured tenancies, with practical solutions to common management challenges.
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Introduction to leasehold management
Build confidence in managing leasehold properties and understand the key legal and practical aspects of day-to-day management.
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Successful Approaches to Sustaining Tenancies in Ireland
Explore what effective tenancy sustainment looks like and how housing and support staff can help tenants stay housed and thrive.
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Assets and safety

Develop the knowledge to keep homes safe, healthy and well-maintained for residents.

Introduction to dampness, condensation and mould
Identify the main types of dampness, their causes, and how to tackle condensation and mould effectively.
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Condensation and mould: a strategic approach
Understand how to develop organisational strategies for tackling dampness, informed by new legislation and good practice.
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Health and safety in residential property
Learn about landlords’ key legal obligations for ensuring homes are healthy and safe environments for residents.
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Tenants and residents

A holistic approach to understanding and improving resident experiences
Explore key lessons from the Tenant Satisfaction Measures (TSMs) and how to use them to strengthen resident engagement and service delivery.
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Effective Customer Care in Housing Services in Ireland
Learn the principles and best practices of delivering excellent customer service in the Irish housing context.
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Professionalism and training

Preparing for the Competence and Conduct Standard
Understand the new Competence and Conduct Standard and how to prepare your organisation and team to demonstrate compliance.
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Maintaining professional boundaries
Reflect on personal and professional boundaries in housing roles and develop strategies to manage them effectively.
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Introduction to social housing for new staff
Get a comprehensive introduction to social housing — its purpose, history, key players and day-to-day realities — tailored to your nation.
Available courses:
- England
- Scotland
- Wales
- Ireland

Development and regeneration

Introduction to development and regeneration
Gain an overview of how new homes are developed and existing neighbourhoods are regenerated in the housing sector.
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Embracing and embedding the change in social housing
Understand recent regulatory and legislative changes in social housing and how they impact organisational practice and culture.
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Leadership and governance

Effective governance
Build your understanding of good governance and develop the skills and awareness needed to support effective organisational leadership.
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Support and wellbeing

Mental Health: How to create sustainable tenancies for tenants who hoard
Explore hoarding through a mental health lens and learn practical ways to support tenants to maintain safe, sustainable tenancies.
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Applying trauma informed care and PIE to housing service delivery
Discover how Trauma Informed Care (TIC) and Psychologically Informed Environments (PIE) can improve outcomes for residents and staff.
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Anti-social behaviour

Effective anti-social behaviour case management
Learn the practical tools and approaches needed to manage anti-social behaviour cases effectively and proportionately.
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Promoting Safe Communities: Effective ASB Case Management Strategies in Ireland
Understand legal and non-legal tools for tackling ASB in Ireland, with a focus on early intervention, good practice and safer communities.
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Not yet a CIH member?

CIH members save on training courses. Join today as CIH member and gain access to a range of benefits designed to support your professional growth, including:

Discounted training courses
Sector-leading knowledge and best practice in housing policy
Free access to member events
The use of CIH designatory letters
And much more.

Find out more about membership

Rhiannon Davies CIHCM | Housing policy and performance officer, North Kesteven District Council

Achieving and holding chartered member status demonstrates my commitment to the housing profession, both within my own organisation and in the wider local government and housing sectors and gives me the tools I need to continue my development as a housing professional.

John Keegan FCIH | Chief executive, Monmouthshire Housing Association

CIH membership is essential for promotion and a great way to network and meet like-minded people. Joining CIH is a sign of commitment to the profession and a sign of commitment to your own development. It’s a way of promoting our profession as a fantastic career.

Clive Greenwood CIHCM | Income management team leader, Unity Housing Association Ltd

Through free member events I have been able to facilitate improvements in my organisation in various areas from domestic abuse to tenant engagement. Alongside this I've seen a colleague attend a career development event and come back so re-invigorated she immediately took steps to propel herself to a new role. It's events such as these which I believe are at the heart of CIH membership.

Ann-Marie Rogers CIHM | Neighbourhood services manager, Ocean Housing Ltd

Being part of the biggest network of housing professionals is like being part of a big family, you can always access support, best practice, latest news and be part of something positive that can make a real difference to people.

Jason Wroe FCIH | Chief executive, Newydd Group Ltd

Being part of CIH means you are in a club of like-minded individuals trying to achieve the same thing as you - whether that's career improvement, better outcomes and performance in your current role, or improving the provision of affordable housing and sustainable communities for everyone.

Kerry Clayton MSc CIHCM | Housing officer, Elderpark Housing Association

I find being part of a large network of housing professionals really beneficial, in that I am able to draw on the knowledge of others throughout the sector to help me perform better within my role and promote best practice within my organisation. Having access to excellent resources allows me to work to a consistently high standard and ensure continuous professional development.

Bespoke in-house training

If your organisation has a particular training need or a large number of employees to train, a bespoke in-house development programme can be an extremely cost-effective way for your team to gain the skills they need for the day-to-day challenges they face.

We work with your organisations to develop a package that reflects your learning and development plans of your staff members and the organisation.

In-house training opportunities

Have a question?

Not sure which course is right for you, or need some advice? Our team is here to help you find the best training option for your needs.

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View all of our training courses

CIH qualifications

Whether you’re starting out in the housing sector or are an experienced professional, we have qualifications suited to you. Browse our qualifications and find the right course for you today.

Our qualifications

Professional standards

The CIH professional standards build on seven characteristics to enable you to think about your professional development needs and how you can contribute to the professionalism of your organisation and the wider sector.

Take self-assessment

Training courses for housing professionals