The Housing Academy is the training provider for the Chartered Institute of Housing, offering continuous professional learning for organisations and individuals within the housing sector.
We have a team of trainers, who have a wealth of knowledge and experience and will enable you to get the most from any of our training courses.
Michael is a very well established chartered housing professional with a range of expertise, including housing management.
His housing experience includes operational and strategic roles, consultancy and training. He receives consistently positive feedback for his training, described as relaxed and conversational yet highly professional.
His qualifications include the professional qualification in housing and a masters degree with distinction in housing studies.
Trainer at:
- Preparing for the competence and conduct regulatory requirements
- Promoting Safe Communities: Effective ASB Case Management Strategies in Ireland
- Introduction to housing management law
- Introduction to development and regeneration
- Embracing and embedding the change in social housing
- Effective anti-social behaviour case management
- Introduction to social housing for new staff in Wales
- Effective governance
Eileen started working in housing in 1979 and has wide experience both at the grassroots level and as a manager.
She has worked as a trainer and has over 35 years in developing and delivering training throughout the UK.
She has worked with all levels of staff, co-operatives, tenants and committee members on topics ranging from highly technical repairs issues to personal development and communication skills.
She is appreciated for her lively, engaging and highly participative style.
Trainer at:
Helen specialises in leasehold and service charge management and has been working in this field for twenty-eight years.
She held senior roles for two large housing groups before becoming an independent consultant and trainer, specialising in service charge and leasehold management, service charges and affordable home ownership.
Trainer at:
Carrie has 20 years’ experience in the housing sector and is a seasoned trainer and public speaker. She began her housing career as a case worker for Shelter whilst at the same time building her own property portfolio.
She then progressed to owning her own letting agency alongside a successful training and consultancy company.
She held a board position as non-executive director for the Residential Landlords Association for five years. This gives her the insight of working for, and on behalf of, both tenants and landlords throughout her career which brings interesting stories and anecdotes to her training from both sides of the fence.
Trainer at:
Pauline started her career in the Social Housing Sector and has been a Training Consultant and Coach for 24 years, developing and delivering training programmes in the Social Housing Sector, NHS, Local Government, Children and Young Peoples Services, HMP the Probation Service.
Trainer at:
Dr Eve Blezard is an experienced professional in the social housing sector, specialising in tenant engagement, data analysis and community development.
As a policy and practice officer leading CIH’s work on asset management and building safety, Eve is committed to promoting trust and transparency in social housing.
She holds a PhD in the Built Environment from The University of Salford and is a Fellow of Advance HE, recognised for her higher education teaching.
Alongside her current role, she has taught at The University of Salford and Edge Hill University and previously held roles with Housing Quality Network and Progress Housing Group.
Trainer at:
Phillip Morrison-Gale is an AHB chief executive and founder of Impact Ireland Consulting, with over 20 years’ experience in housing, tenancy management and homelessness prevention in Ireland and the UK. A chartered member of Chartered Institute of Housing, he specialises in governance, regulation, strategy and service improvement within the housing sector.
Phillip has led major organisational change and culture reviews, developed tenancy sustainment strategies, and commissioned innovative services for older people, care leavers and young people at risk. He has trained and supported frontline teams to deliver risk-based, trauma-informed support that balances rights, responsibilities and compliance.
With a keen understanding of what ‘good’ looks like in governance, leadership and housing practice, Phillip brings a values-led, practical approach that helps housing professionals improve outcomes, strengthen service delivery and navigate complex challenges with confidence.
Trainer at:
- Chair of the governing board at CIH
- CEO of Circle Voluntary Housing Association
- Board member and ex chair of Housing Alliance
- Board member of Clanmil Group (Northern Ireland)
34 years of housing experience in the UK and Ireland having worked across finance, general management, disability organisations, and general needs housing associations and approved housing bodies. With a background in the private sector in top four accounting firms and business consultancy.
Trainer at:
The basis for the Holistic Hoarding model was established over a three year period, where service manager Kayley Hyman undertook intensive research as part of an MSc in Mental Health and Hoarding Disorder. She is now due to start her PhD to map out hoarding service provision in Wales.
Kayley sits on the board for Cardiff and Vale Mental Health charity, and the UK National Steering Group for Hoarding, recently receiving the Women in Housing Award for her contribution to hoarding research. Kayley is a consultant for Cardiff University, acting as the public involvement lead for PhD research into hoarding disorder and self neglect amongst older men. She also set up the first all-Wales multi-agency Hoarding Task Force, bringing in agencies from across housing, health and social services to explore how we currently support tenants at risk of eviction due to hoarding tendencies.
Trainer at:
Training courses at the Housing Academy
Taking the time to upskill yourself and continue your continuous professional development will ensure you have the right knowledge to perform at the highest level in your day job. Our training courses offer a range of opportunities and topics to help advance your knowledge.
Why take a CIH Housing Academy training course?
- Hosted virtually for optimimum flexibility
- Half and full day options for various topics
- In depth programmes to ensure a full overview during the course length
- Our learning style will help you apply your new knowledge and skills to your day job straight away
- All our trainers are established CIH members with excellent knowledge of the housing sector.
Work with us
Become a tutor, internal verifier, trainer or author for the CIH Housing Academy. Our training courses and qualifications are supported by housing professionals with experience and in-depth knowledge of the housing topics that our learners need to understand.
Find out more
